FAQ – Frequently Asked Questions

Frequently Asked Questions

📌 What is MARHBA Box Serenity?

MARHBA Box Serenity is a digital concierge service based in Marrakech. We support you before and during your stay to offer you a smooth, authentic, and stress-free experience in the Red City.

📦 How do I access my kit after purchase?

Your kit is 100% digital. You will receive immediate access via email upon confirmation of your order, viewable directly on your smartphone, with no download necessary.

🌟 What is the difference between the 3 kits?

Discovery Kit (€9.90): 1GB eSIM, exclusive guides, top addresses, and cultural essentials.
Comfort Kit (€19.90) ⭐ Best Seller: Everything in the Discovery Kit with 5GB eSIM + personalized itineraries, secret addresses, and WhatsApp messaging support.
Serenity Kit (€29.90 MAD): Everything in the Experience Kit with 10GB eSIM + concierge support, booking management, real-time WhatsApp assistance.
Family & Group Kit (€34.90 MAD): Everything in the Discovery Kit with 3 5GB eSIMs + personalized itineraries and secret addresses.

💳 What payment methods do you accept?

We accept major credit cards (Visa, Mastercard) as well as secure online payments. All transactions are protected by SSL encryption.

🌍 Is the kit available in multiple languages?

Yes! Our guides are available in French and English to suit all international travelers.

⏰ How long do I have access to my kit?

Your access is valid for the duration of your stay. For the Serenity Kit, our concierge support is available 24/7 throughout your period in Marrakech.

🔒 Is my personal data secure?

Absolutely. We never share your information with third parties. Your data is used solely to provide our services and improve your experience.

🔄 Can I change my kit after purchase?

Yes, it is possible to upgrade to a higher kit by paying the difference. Contact us on WhatsApp and we will manage the upgrade for you.

🤔 Is the kit suitable for all types of travelers?

Yes! Whether you are a couple, family, friends, or solo traveler, our kits are designed to suit all profiles. The Experience Kit even offers personalized itineraries based on your interests.

📞 How can I contact you in case of a problem?

📱 WhatsApp: +212 7 18 48 54 29
✉️ Email: marhba.box.serenity@gmail.com
Our team is available 24/7 to respond to you as quickly as possible.

💰 Is there a refund policy?

Due to the digital nature of our products, refunds are not possible after content access. We encourage you to contact us before purchase for any questions — we are here to help you choose the ideal kit.